Helping you make the right move

Christmas Opening Hours

CHRISTMAS PERIOD EMERGENCY COVER

 

We are writing to inform you that our office will be closed for the Christmas period from Friday 21st of December 2018 and will re-open on Wednesday 2nd of January 2019. We do have an emergency procedure in place for your tenant while we are closed, which they have been informed of and is also summarised below.

We will have a skeleton crew on stand-by to cover any emergencies during this period. Our phone line will be diverted to our after-hours service where a member of staff will be available to answer and respond to any emergency messages received.

Your tenants have been fully informed and advised of our emergency after-hours process should they have a leak, flood, major electrical fault, problem with heating and hot water or a situation posing a hazard within the property.

PROPERTY MANAGEMENT

We will still be processing and taking action on any rent payments due or received during this period, however should you have any accounts or administration queries we would advise you to contact our office from Wednesday 2nd of January 2019 when we re-open.

All rent payments and new move-in files will be brought up to date as much as possible by close of business on 21st of December 2018. Should you have new tenants moving in after this date (while we are closed); we will process the file and action payment when we re-open for business in 2019.

We would like to take this opportunity to wish you all a very 
Merry Christmas and a Happy New Year on behalf of everyone here at
Kernan Property Services